1. HOW DO I PLACE/CANCEL AN ORDER?
Do I need an account to place an order?
You can shop at SVØRN quickly, easily and securely without creating an account.
Placing an order
We made it incredibly easy yet quite safe and secure to place an order. SVØRN store uses an easy, two-step checkout process that is also secure, Level 1 PCI compliant that uses 128 bit SSL certificates to keep your order details secure.
Canceling an order
We generally process orders the next working day. If you would like to cancel your order, please contact immediately the customer service team at email@example.com including in the message the order number you received when you placed the order, to enquire about the status of your order. If the order has been processed and shipped then SVØRN will provide you with a refund or store credit once the product has been returned in the original packaging.
Please, keep in mind that when you place an order with SVØRN, the funds are reserved for us - we don't actually take the money until your order has been confirmed and sent from our warehouse. If you cancel your order, we don't take the money, however, it may take up to 10 days for your bank or card issuer to make your funds available to you again.
2. HOW DO I CHECK THE STATUS OF MY ORDER?
During the checkout process, we ask you to provide your mobile phone number so that we can inform you on your order’s status with emails and/or SMS notifications.
3. IS SALES TAX APPLIED TO MY ORDER?
Orders from outside the European Union: If the final delivery address is outside of the European Union, sales tax will not be added, but you may have to pay import fees and tax on arrival. Import fees vary widely across the world, so please contact your customs office for further details.
Orders from the European Union: If your order is shipped to a country in the European Union, Swedish sales tax (called VAT) of 25% is included in your order. The total value of the order you see during checkout will not increase and it will remain the same.
4. WHAT ARE YOUR PAYMENT METHODS?
Credit Card or Debit Card: We accept Visa, MasterCard and Discover. If you choose to pay with a pre-paid Card, remember to keep it and not throw it away after making your purchase, as you may need it in the case of refund.
We guarantee the highest security level for every purchase. Payment and delivery data are collected through the most technologically advanced codification systems (SSL) and our store uses a VeriSign secure server and an ATW certificate to ensure maximum protection.
PayPal: You may select PayPal as a payment method on the first page of your Cart contents.
By clicking on CONCLUDE YOUR ORDER, after having confirmed the details of your purchase, you will be taken to the PayPal login page where you can enter your account and conclude your payment.
If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.
5. PROMO CODES & GIVEAWAYS
From time to time, we send out promotional codes and giveaways to our customers exclusively through our newsletters. You can subscribe to the SVØRN newsletter by scrolling to the bottom of our website.
6. SHIPPING METHODS & COSTS
Worldwide Delivery in 4 to 6 business days with FedEx for the price of Regular Post
An extraordinary product means nothing if it is not followed by an extraordinary shopping experience and making sure you will get your order safely and quickly is part of the way you shop here at SVØRN.
We didn’t want to cut corners when it comes to the delivery of your order that’s why we’ve decided to absorb a significant amount of the shipping costs in order to offer you a quick and reliable delivery at the lowest possible price by shipping with FedEx at the same cost that other brands offer regular Postal Service.
Free shipping on orders over $75
By adding just one more item - no matter which product - to your cart you receive free expedited shipping with FedEx.
WORLDWIDE DELIVERY WITH FEDEX
|U.S.A.||$9.99 / 4-6 Business Days (tracked)|
|EUROPE, TURKEY||$9.99 / 4-6 Business Days (tracked)|
|RUSSIA||$9.99 / 4-6 Business Days (tracked)|
|CANADA||$10.99 / 4-6 Business Days (tracked)|
|AUSTRALIA, NEW ZEALAND||$12.99 / 4-6 Business Days (tracked)|
|EAST ASIA||$10.99 / 4-6 Business Days (tracked)|
|SOUTH EAST ASIA||$10.99 / 4-6 Business Days (tracked)|
|SOUTH ASIA||$14.99 / 4-6 Business Days (tracked)|
|MIDDLE EAST||$14.99 / 4-6 Business Days (tracked)|
|MEXICO||$11.99 / 4-6 Business Days (tracked)|
|SOUTH AMERICA, THE CARIBBEAN||$11.99 / 4-6 Business Days (tracked)|
|NORTH AFRICA||$14.99 / 4-6 Business Days (tracked)|
|SOUTH AFRICA||$11.99 / 4-6 Business Days (tracked)|
- Sadly, we do not ship to the rest of Africa at the moment.
- Free shipping on orders over $75.
30 DAY RETURNS
We provide an easy, hassle-free return of your purchase within 30 days of receiving the order for a refund or replacement.
For full details of our Returns Policy visit our FAQ page for more info and feel free to contact us at firstname.lastname@example.org anytime for questions.
7. CUSTOMS CHARGES
All orders shipped outside of the European Union may be liable for customs charges, but we are unable to say what these might be as they vary a lot between different countries. Any customs or import duties are charged once the parcel reaches its destination country. We will do our best to ensure that your order is processed smoothly, and take all measures to limit any of these charges with clear labeling. However, we take no responsibility for these costs, and cannot amend custom declaration values.
No customs charges apply to orders shipped to countries of the European Union.
8. ORDER NOT DELIVERED YET
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. If your estimated delivery date has passed and you haven’t received your order, contact us at email@example.com so we can help you further.
9. RETURNS & EXCHANGES
We hope that you enjoy your purchase. However, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below and make sure to contact us at firstname.lastname@example.org with the issue prior to returning your merchandise to ensure that your purchase is eligible for a return/refund.
Once we've received your return back in our warehouse and it has been processed, you'll receive an email confirming that a refund of your purchase has been initiated and its on its way to your PayPal or bank account.
10. PRODUCT WARRANTY
Unintended manufacturing defects would show within 6 months so in the unlikely event that something breaks within this period please contact us immediately at email@example.com so we can determine what has happened and find a solution.
11. CONTACT US
Feel free to email us at firstname.lastname@example.org with any additional questions and comments.